Processing Times

Orders are typically processed within 2–5 business days. Business days are Monday–Saturday and exclude Sundays and public holidays. Processing times may be extended during periods of high order volume, holidays, or other unforeseen circumstances.

Pre-order items will ship once they become available. Please note that pre-orders may require up to 7 additional business days beyond the standard processing time.

Shipping Within Europe

Estimated delivery time is 2–7 business days after dispatch. Delivery estimates are based on business days (Monday–Saturday) and exclude Sundays and public holidays. Orders are shipped via DHL, Deutsche Post, or a comparable shipping provider.

International Shipping

Estimated delivery time is 7–14 business days after dispatch, depending on the destination country and local postal services. Delivery estimates are based on business days (Monday–Saturday) and exclude Sundays and public holidays. Buyers are responsible for any customs duties, import taxes, VAT, or other fees required by their country.

Tracking

Tracking information will be provided where available. Please note that some shipping methods may not include tracking.

Delays

All processing and delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by customs inspections, shipping carriers, postal services, weather conditions, strikes, public holidays, high shipping volumes, force majeure, or any other circumstances beyond our control.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address. Orders returned due to an incorrect or incomplete address may be reshipped only after payment of the additional shipping costs.

Lost or Damaged Parcels

Once an order has been handed over to the shipping carrier, responsibility for transportation lies with the carrier. If a parcel is lost or damaged during transit, please contact us as soon as possible. We will assist where possible, but we cannot guarantee claims or refunds for carrier-related issues.